Who We Are?

Our Mission



....to cater our client needs on the ground or in the air, with managing expectation and putting smile in our client face when we meet, on board, and then when we say "See You Again...."

SAI Flight Happy Customer

Extraordinary Experiences

dr. Ali Azhar - SAI Flight +6281219893626

Dr. Ali Azhar - Director


With experience in Customer Service industry since 2004 for Domestic and International clients, and managing variety teams from Call Center, Operations, Training and Marketing with excellent results and leave behind many legacies, such as:


  • The only Operation team in the world that manage to answer WhatsApp reply by human in 1 (one) minute.


  • Managed 24/7 On-Call Medical Team in Asia Pacific Region (13 Countries) to be a Pesticide Poisoning Center.


  • Improve clients expectation from 5 days manual claim assessment to only 24hours result and managed to get ISO 9001:2015 in 2020.


  • Secure 3 (three) International clients to manage APAC Region, from one of the largest Insurance company in Spain, one in UAE region and one from famous Cruise Ship company in USA with annual revenue of Millions of US Dollar.

Our Core Values

Every action, we have below traits to make sure delivering our best:

  • Empathy

  • Compassion

  • Respect

  • Teamwork

  • Communication

  • Professionalism

  • Effectiveness

  • Relationship

  • Managing Expectation

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